Good customer service is one of the best ways to retain customers. Almost 85% of people say the reason why they do not come back to visit a store is because of the bad customer experience that they had.
Keeping loyal customers is also less expensive than getting new ones. So in this article, we want to give you some help or some pointers about getting your customer service in order.
If a client contacts you, they're lead, and if you don't convert that lead, you're losing money. If they call you and leave a message, you want to call them back. If they email you, you need to reply to their email. You want to go equal tit for tat on how they contact you and preferably within 24 hours or less.
You should also make sure to hit at least two touch points. If you have their email and you're somebody who shifts things out, you've got to have their home address. Do your best to reach them. Remember, the most important person in your company is...